The Face of Caring

Patients feel well cared for.”  That’s how Sue Mooney, MD, President and CEO of Alice Peck Day Memorial Hospital in Lebanon NH, describes the feeling patients, families and staff experience when they walk through the doors of the hospital. “We nurture that feeling,” says Sue.  “We are proud that when you come to APD, you are coming to a thriving community hospital that has a reputation for providing high quality services in a caring way.”

In her current role Sue has much to be proud of regarding APD’s reputation as an outstanding community hospital and member of Dartmouth Health. But there are two areas that stand out for her when she reflects on the positive impact she’s had during her tenure.

First, is her work in quality improvement. Quality patient care is Sue’s passion which, layered on top of her clinical and administrative training, gives her the skills necessary to focus on data, and how to improve continuously. Creating an organizational culture that supports high functioning clinical teams that always strive to meet the highest standards possible is the number one imperative for Sue.

Creating an environment that embraces diversity, where everyone, regardless of their backgrounds, feels seen, heard, respected and included is her other passion. “Attracting providers and staff who feel as though they belong at APD and at Dartmouth Health has a direct bearing on our ability to attract and retain a high quality workforce,” she added, “We can’t care for patients if we don’t care for our people.”

Sue’s leadership around what is needed to address the challenges confronting healthcare has been a game-changer. Her credo is simple: “be clear about mission, vision and values, hire the best people and let them do what they need to do. We have empowered them to be the best; and they are.”

More information:

(603) 448-3121
alicepeckday.org